Terms of service
Terms of Service
Welcome to Nacre Cosmetics.
By accessing our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. About Nacre Cosmetics
Nacre Cosmetics is an online cosmetics store offering beauty products intended for personal and external cosmetic use only. Our products may include, but are not limited to, lip products, complexion products, cheek products, and other beauty essentials.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms of Service.
You may not use our website to:
- commit fraud or any illegal activity;
- transmit viruses, malware, or harmful code;
- attempt to gain unauthorized access to our systems;
- copy, reproduce, or exploit our content, images, branding, or text without permission.
We reserve the right to refuse access to our website or services to anyone who violates these terms.
3. Products and Availability
We do our best to present our products, descriptions, images, ingredients, colours, and prices as accurately as possible.
However, we do not guarantee that product colours displayed on your screen will perfectly match the actual product. Shades may vary depending on lighting, screen settings, undertones, skin tone, and product application.
All products are subject to availability. We reserve the right to modify, suspend, or discontinue any product at any time without notice.
4. Prices and Payments
All prices are displayed in the currency shown on the website at the time of purchase.
We reserve the right to change our prices at any time without notice. Price changes will not affect orders that have already been confirmed.
Payment must be completed at the time of purchase. We may refuse or cancel an order if payment is declined, appears fraudulent, or cannot be verified.
5. Orders
When placing an order, you agree to provide accurate, complete, and up-to-date information, including your name, shipping address, email address, and payment details.
We reserve the right to refuse, cancel, or limit any order for reasonable reasons, including pricing errors, suspected fraud, product unavailability, or an invalid shipping address.
Once an order has been processed, prepared, or shipped, it generally cannot be changed or cancelled.
6. Shipping and Delivery
Processing and delivery times may vary depending on the destination, shipping carrier, customs processing, high-volume periods, and other factors outside of our control.
Once an order has shipped, Nacre Cosmetics is not responsible for delays caused by the shipping carrier, customs, or incorrect delivery information provided by the customer.
Customers are responsible for ensuring that their shipping address is accurate before completing their order.
7. Duties, Taxes, and International Fees
For international orders, customs duties, import taxes, or additional fees may apply depending on the destination country.
These fees are the customer’s responsibility and are not included in the product price or shipping cost unless clearly stated otherwise.
Nacre Cosmetics is not responsible for customs delays, import fees, or refused packages due to unpaid duties or taxes.
8. Returns and Refunds
Due to the nature of cosmetic products and for hygiene and safety reasons, all sales are final once an order has been processed or shipped, unless the product arrives damaged, defective, or incorrect.
Products that have been opened, used, tested, swatched, altered, or removed from their original packaging cannot be returned or refunded.
Please review our Return & Refund Policy for more details.
9. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- your order number;
- a clear photo of the product;
- a clear photo of the packaging;
- a short description of the issue.
If your request is approved, we may offer a replacement, store credit, or refund depending on the situation and product availability.
10. Allergies, Sensitivities, and Product Use
Our products are intended for external cosmetic use only.
Before using a product, please carefully review the ingredient list, especially if you have allergies, sensitive skin, or known ingredient sensitivities.
We recommend performing a patch test on a small area before full use. If irritation, redness, discomfort, or any reaction occurs, discontinue use immediately.
Nacre Cosmetics is not responsible for allergic reactions, irritation, or sensitivities caused by ingredients clearly listed on the product page or packaging.
11. No Medical Advice
The information provided on our website, including product descriptions, usage suggestions, and marketing content, is for informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
For medical concerns, please consult a qualified healthcare professional.
12. Promotions, Discounts, and Promotional Codes
Promotions, discounts, and promotional codes are valid according to the terms stated at the time of the offer.
Unless otherwise stated, promotional codes cannot be combined, applied retroactively, or used after their expiration date.
We reserve the right to modify, suspend, or cancel any promotion at any time.
13. Intellectual Property
All content on our website, including the Nacre Cosmetics name, text, images, logos, graphics, visuals, product descriptions, and brand elements, belongs to Nacre Cosmetics or its content providers unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.
14. Customer Accounts
If you create an account on our website, you are responsible for keeping your login information confidential.
You agree to be responsible for all activity that occurs under your account.
We reserve the right to suspend or delete accounts in cases of misuse, fraud, or violation of these Terms of Service.
15. Limitation of Liability
To the fullest extent permitted by law, Nacre Cosmetics is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Where liability cannot be excluded, our total liability will not exceed the amount paid for the order related to the claim.
16. Errors, Inaccuracies, and Omissions
Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, update information, or cancel an order if any information is inaccurate, even after an order has been submitted.
17. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately once posted on this page. It is your responsibility to review this page periodically.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
18. Governing Law
These Terms of Service are governed by the applicable laws of Canada and the Province of Quebec, without regard to conflict of law principles.
19. Contact Us
For questions about these Terms of Service, please contact us at:
support@nacrecosmetics.com