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BB Cream
BB Cream
Frequently asked questions
What is Nacre Cosmetics?
Nacre Cosmetics is a beauty brand focused on soft, wearable makeup for everyday routines. Our products are designed to help create polished, natural-looking beauty without feeling overly heavy or complicated.
Where do your products ship from?
Orders are fulfilled and shipped from Canada.
How long does shipping take?
Orders are usually processed before shipment, and delivery times vary depending on your location, shipping carrier, customs, and order volume. Tracking information will be provided when available.
Can I return or exchange a product?
Due to the nature of cosmetic products and for hygiene reasons, we cannot accept returns or exchanges on opened, used, tested, swatched, or altered products. If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
What if my order arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging so we can review the issue.
Are your product shades exactly like the photos?
We do our best to display shades as accurately as possible. However, colours may appear slightly different depending on lighting, screen settings, undertones, skin tone, and application method.
Are your products suitable for sensitive skin?
Everyone’s skin is different. If you have sensitive skin, allergies, or known ingredient sensitivities, please review the ingredient list before purchasing and perform a patch test before full use.
How can I contact Nacre Cosmetics?
You can contact us by email for questions about orders, shipping, products, returns, or general customer support.